Message to Call Log Relationship

Question

How do messages tie back to call logs? I need to get the message information for all call legs/logs that resulted in a voicemail, and cannot find the relationship between the two objects. Currently, the only IDs that I see in the detailed message data are the messageId and attachementId. The call logs have a sessionId, but I do not know what this ties to, and the call legs only have a callLogId, and a LegId.

Any help in identifying the relationship would be greatly appreciated.

Thanks!

benjamin-dean · Answer

You're correct, this is not the easiest or most transparent task to accomplish.

Voicemails are stored in the Message Store and contain an ID for each message: voicemail/fax/sms.
Requests to Message Store can be filtered by type="VoiceMail", direction="Inbound", and dateFrom={{beginning_time_to_search_from}}

The response contains records, each record contains properties which can be used to map this type of reverse-lookup:
- uri: which has the URI to the associated Extension
- creationTime
- to: who called/created the voicemail
- from: the target for the voicemail

Requests to Call Log can be filtered by type="Voice", direction="Inbound", view="Detailed", and dateFrom/dateTo={{isolationTimeBasedOnMessageResponse}}

Each of the records will contain a "result" property which will be "VoiceMail" in the cases where a voicemail was left.

You can also reverse this and pull Call Logs, extracting where result=VoiceMail and then conduct the messageStore lookups for the appropriate Extensions using dateTo/dateFrom.

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