Number 989-930-4310 is a direct-dial number to our On-Boarding/Recruiting Department. We also have the group set up as a User with Extension 4310. What do I need to do in the Ext 4310 Notification Settings to get faxes sent to 989-930-4310 also emailed to the group's email account? I've tried adding it and testing but it doesn't work... the faxes show sent but no emails are going through.
"You can also send a a copy of the fax message sent as a .pdf file to your email. You can do this by enabling this option on the Advanced Notifications section of your RingCentral Online account. "
Ref:-
https://support.ringcentral.com/article/fax-where-can-view-received-faxes.html
Hi David, were you able to see the received fax in the extension's web portal or app?
Thanks Anirban, but I tried all of this before submitting my original message. But thanks for making the suggestions!!!
RC has a gremlin running amok in their fax routing - we've had this issue since February as well.
Their 'workaround' is to put the email address in the authorized to send email - even though it should be from the same email address - sometimes it just 'forgets.'
Under Outbound Calls/Faxes - Fax Settings - at the bottom.
Add the same email address to that field and save... send a test.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
