We are working on adding click-to-call links to our NetSuite system using RingCentral and we have followed documentation on getting the telephony integration working.
On our Windows based PCs, things work fine. A window loads asking if they want to open Ring Central. Then upon clicking the button, the soft phone dials the number clicked.
On OSX however the rcmobile://call?number{phone} links to not work. They simply open a new window which is blank. Now on a website with a direct link to a phone number using <a href="tel:PHONE"> this does work on OSX. Since these tel: type of numbers worked on a standard website, we tried using that as well instead of the suggested rcmobile:// style. Neither option works in the CTI telephony integration.
