Question

No outbound calls in call log

Forum|Forum|7 years ago
May 22, 2018
2 replies
451 views

cris-ext.
New Participant

I have developed app to fetch call log and store it in DB. In sandbox everything works fine, but in production server I don't see outbound calls. After logging in service.ringcentral.com I see all calls in call log section, but API gives me only inbound. I think that may be because I log in with one phone number, but calls are made from another (from the same account). How can I get in API everything I see in call log section?

I

igor-bebin
Employee
Forum|Forum|7 years ago
May 22, 2018

Hi Cris,

There are a lot of query parameters in Call Log API, which filters response payload, e.g. direction, phoneNumber, etc. Could you double-check your request is not limited with 'Inbound' direction?

If the problem is still actual please provide request and response indicating the issue.

Thanks,
Igor