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Question

Outage incident: CMN-201: Service Temporary Unavailable

  • February 7, 2024
  • 1 reply
  • 73 views

There appears to be some type of outage right now with web socket subscriptions.

Here's what I'm seeing:

POST to https://platform.devtest.ringcentral.com/restapi/v1.0/subscription

With body:

{
  "eventFilters": [
    "/restapi/v1.0/account/~/extension/~/presence"
  ],
  "deliveryMode": {
    "transportType": "WebSocket"
  }
}

Returns:

{
    "errorCode": "CMN-201",
    "message": "Service Temporary Unavailable",
    "errors": [
        {
            "errorCode": "CMN-201",
            "message": "Service Temporary Unavailable"
        }
    ]
}

Hoping a RC engineer can resolve this soon. Thanks!

1 reply

PhongVu
Community Manager
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  • Community Manager
  • February 8, 2024

I just tested and it works well in sandbox environment.

Can you retest now. Also, the request body is uncompleted in your sample above. The best and easiest way to use Websockets notification is to use our official SDKs. Check this out.