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Question

Phone calls being disconnected

  • May 9, 2021
  • 1 reply
  • 418 views

Hello,

I am a web developer experiencing bizarre behavior with the ring central phone app. I utilize the Ring Central Ring Out API's to make outbound calls in such a way that I receive a call on my phone app and then the outbound call is placed. However once the call is initiated and I receive a call on my ring central phone app and then am prompted to click 1. Within less than a second afterward the call just disconnects. This is the first time I have experienced this kind of behavior. Any help is appreciated.

Thanks!

1 reply

PhongVu
Community Manager
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  • Community Manager
  • May 10, 2021

How long have you been using/testing calls on sandbox? Could it be that you ran out of free call credits? What is your sandbox account main company number?