'Platform ID Doesn't exist!' API token error?

I was given the platform ID from our rep/onboarding team. They don't respond to questions. I'm getting an error that says that the platform ID doesn't exist. Can anyone help? Do I need an admin account? Where can I find the platform ID for our Engage voice application?

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You should submit a dev support ticket for this.

I reached out to them, I was provided the incorrect platform id initially.

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