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When the original caller is transferred from one extension to another extension(or to any other number), I couldn't find a reliable way to identify, from whom to whom the call was transferred.

From the call log API(/restapi/v1.0/account/~/call-log?&view=Detailed) , Only info related to call transfer is in call leg as given below:

{

      "action": "Transfer",

      "direction": "Outbound",

      "duration": 21,

      "extension": {

        "id": 249697004,

        "uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/249331004/extension/249697004"

      },

      "from": {

        "extensionId": "249697004",

        "name": "Nanda Kumar"

      },

      "legType": "TransferCall",

      "result": "Call connected",

      "startTime": "2019-07-18T08:46:36.185Z",

      "to": {

        "location": "Los Angeles , CA"

      },

      "transport": "PSTN",

      "type": "Voice"

}


Which does not have the proper `to` and `from` values.

Is the transferred number under the same account? Does the extension have a direct number or just an extension number?

I run some test on the production environment and I got the "from" and "to" correctly. Are you able to test on the your production account?

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