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Hi there,

Will all SMS that flows through an account on different numbers be available in the Super Admin's extension?

For example, if an account has phone numbers A B and C, and if I use the Super Admin credentials to access the /restapi/v1.0/account/~/extension/~/message-store endpoint, will I be able to read all SMS that goes through all 3 phone numbers, or do I have to use credentials for the extensions tied to those 3 numbers?


2nd question - Is it possible for an SMS to live in multiple extensions' message-store? For example, if the SMS number has a call queue with multiple agents in that call queue.

Yes, as a super admin, you can read the message store of another user extension. You need to know the extension id and read one by one (extension) using the following API.

/restapi/v1.0/account/~/extension/[extensionID]/message-store

You can read extensions id by calling the list extension API

For your 2nd question. No, call queue members do not have access to the call queue extension (with a direct number). The call queue manager can access the message store of that number though.

Thanks @Phong Vu . Can super admins subscribe to Webhook notifications (Events) from other extensions?

That's right.

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