I am facing issue while calling the Ringout API. Call is getting forwarded to the company main phone extension rather than the logged in user's direct extension

API implemented using https://developers.ringcentral.com/guide/voice/quick-start#ruby

Request is as follows:

Step 1 : Get the auth token

rc = RingCentral.new("#{client_id}", "#{client_secret}", "#{api_url}")

aut = rc.authorize(username: "#{direct_number}", password: "#{password}")

After getting auth token, I am calling the ringout API

resp_call = rc.post('/restapi/v1.0/account/~/extension/~/ring-out', payload: {

from: { phoneNumber: direct_number},

to: { phoneNumber: recipient},

playPrompt: true

})

Response that I am getting is {"status"=>{"callStatus"=>"InProgress", "callerStatus"=>"InProgress", "calleeStatus"=>"InProgress"}}

But no call is getting initiated.

When I am using the RingCentral number in the API call in the from parameter, call is getting initiated

Its working in only case of RingCentral number if put other number in from : { phoneNumber: direct_number} , then its not working the response is in-progress

Please can someone suggest the required changes to be made to resolve dialing issue from direct number.