RingOut calls do not go to RingCentral App.

Hello everyone,

I'm a dev trying to connect our company's RingCentral API to our CRM app. As a stopgap, agents use both our CRM app and the RingCentral App on two tabs. Every agent has their own extension on our RC account.

Right now, when agents click on a customer's phone number on the CRM app, we run a RingOut API POST request using the phone's extension and client #. In C#, it looks like this.

var parameters = new MakeRingOutRequest() {
  to = new MakeRingOutCallerInfoRequestTo() { phoneNumber = toPhone },
  from = new MakeRingOutCallerInfoRequestFrom() { phoneNumber = CompanyPhone + "*" + extension},
  callerId = new MakeRingOutCallerIdInfo() { phoneNumber = CompanyPhone },
  playPrompt = false
};

return await RestClient.Restapi().Account().Extension().RingOut().Post(parameters);

While the RingOut request transmits to landlines, it does not show up in the RingCentral web app. Instead, my agents see a missed call to the client about a minute later.