Question

Salesforce Integration - Softphone Layout Not Found

Forum|Forum|2 years ago
August 2, 2023
1 reply
357 views

mferris
New Participant

I have the RC to SF integration all set up and it appears to work. I do have Softphone layouts made and assigned to profiles but get the error below. Any ideas?

M

mferris
Author
New Participant
Forum|Forum|2 years ago
August 3, 2023

Figured this out btw. The CTI URL needs to be https://YOURDOMAIN--rcsfl.vf.force.com/apex/OpenCTIIndex999. By default it is https://YOURDOMAIN--rcsfl.visualforce.com/apex/OpenCTIIndex999

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