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Hi,


I am trying to test the call recording download api for a private app (client id: 2VAXIqi2Qny9Qavvq5Twcw)

If I make a test call and answer it in https://app.devtest.ringcentral.com/ then press record I get this error:

1682896525082.png

There are no options in https://service.devtest.ringcentral.com/application/company/autoReceptionist/generalSettings to enable on-demand call recording.

Also, Ctrl-F2 does not allow me to switch to sandbox mode in the RingCentral desktop client.

Without call recordings I cannot satisfy one of the gradualtion requirements.

We are UK based.

Thanks

Due to some local regulation restriction, call recording is not support on sandbox in Europe. I see that you have exercised all other app permissions successfully except the Read Call Recording permission. I can help you manually move the app to production when you want. Please let me know.

Hi Phong,

Yes please, that would be great.

Thanks,

Steve

Done. Remember to change the app credentials for production in your code.

Thank you.

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