So in sandbox when we initiate a call it will appear in the active call response and after we ended the call when we query the active calls the last call will be listed and some details into it such as call duration etc. But in the production environment it seems that when we ended the call there are no more active calls available. Is it an api issue or are there any settings in the admin portal that affects this behavior?
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https://devcommunity.ringcentral.com/ringcentraldev/topics/active-calls-question
Active call logs API not only keeps the track of Active calls but also keeps the track of most recent calls. The recent calls stays in the Active calls for 20-40 min.
While it takes sometime for the most recent call to appear in the call-logs generated by call log API, Active Call API allows the look up for the most recent call as well as the on going call data.
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