Sending a fax with an international country code, the county is ignored.

Question

I am using the API to send faxes to other countries. It works great for US numbers. When I use an international number and include the country code in the phone number, the country code appears to be ignored and it thinks the number is a US number. I confirmed in the debugger that I am passing the full number to the API in the MessageStoreCalleeInfoRequest's Phone Number Parameter - 15 digits (I'm in C#).

I've pulled back the call logs and message store for this call and they both are taking out the international country code.

What do I need to do in order to format things so the international code is taken?

var sendFaxMessageRequest = new CreateFaxMessageRequest

{

to = new[]

{

new MessageStoreCalleeInfoRequest

{

phoneNumber = RINGCENTRAL_RECEIVER,

name = "BK:Member " + MemberNumber

}

},

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Do you have international billing enabled for your account/extension ?

You should be able to send fax by using E164 format for your "TO" number- something like this :

POST /fax

'{"to":["+44XXXXXXXX"]}'

where +44 is countrycode followed by your phone number

Hello,

We made sure international billing is enabled. It appears that the phone number's country code is just being ignored and it is just using the 10 digits.

Reply

johnsmithrc1 · Answer

Do you have international billing enabled for your account/extension ?

You should be able to send fax by using E164 format for your "TO" number- something like this :

POST /fax

'{"to":["+44XXXXXXXX"]}'

where +44 is countrycode followed by your phone number

Reply

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