Question

Sending SMS is not available

Forum|Forum|7 years ago
December 7, 2018
3 replies
2782 views

fax12879
New Participant

We started sending SMS to our opt-in clients today, and after sending about 5,000 or so messages, we are receiving the following error:

"Sending SMS from/to extension numbers is not available"

What is the issue?

T

Tyler850957020
Employee
Forum|Forum|7 years ago
December 10, 2018

Are you still experiencing this issue?

I know there is a quota limit. You are not allowed to send too many SMS in a short time. I am not sure if it is the issue you encountered.

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F

fax12879
Author
New Participant
Forum|Forum|7 years ago
December 10, 2018

What are the limits for SMS? I could not find anything in the API documentation regarding limits within a specific period of time. Can I contact support to request an increase if the quota limits are not sufficient?

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A

Anirban2396911020
Inspiring
Forum|Forum|6 years ago
June 26, 2019

You can open a case support and ask the backend support team to detect the actual reason for the issue from log.

You can then take appropriate measures to counter that with steps mentioned above

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