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Question

speaker timeline for calls recorded

  • November 17, 2022
  • 1 reply
  • 244 views

Is it possible to get a speaker timeline for calls recorded on Ringcentral using API? Or even get recording for each speaker on separate channels

1 reply

PhongVu
Community Manager
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  • Community Manager
  • November 17, 2022

Unfortunately, that metadata is not supported.

If this is critical for your use case, you can download call recordings and use a 3rd party speech-to-text service to transcribe the recording and get other metadata such as speaker ids and timelines etc.

You can also send a request to access RingCentral AI API and you can use the /speech-to-text or the /analyze-interaction API to transcribe call recordings and grab the metadata.