Subscribing to presence changes but only for users of certain Call Queues

Question

We are currently subscribed to receive presence change notifications. We are doing this because we want to make sure people are staying within those queues when they are available. Ideally though, we are only monitoring this for a handful of call queues, so I would prefer to only subscribe for that subset of users. As it is, I get everybody's updates and then just have to check and see if they are part of my "monitored queues". Is there a way to limit the subscription and provide additional filters for presence change notifications?

PhongVu · Answer

You can first read a call queue members, and use the id of each member (which is the user extension id) to create a list of presence notification filters so you will only receive the presence notification of those members. E.g.

// Response from reading a call queue members

{

  ...,

  "records" : [

    {

      "uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/extension/11112222",

      "id" : 11112222,

      "extensionNumber" : "101"

    },

    {

      "uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/extension/11113333",

      "id" : 11113333,

      "extensionNumber" : "102"

    }

  ],

  ...

}

// Create a list of user presence notification filter

var evenfilters = 

[

 '/restapi/v1.0/account/~/extension/11112222/presence',

 '/restapi/v1.0/account/~/extension/11113333/presence',

 ...

]

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