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Question

Supervisor: listen to all customers simultaneously

  • 14 July 2020
  • 2 replies
  • 498 views

Good day. We try to build an app based on the speech recognition model.
Most important requirements are:
* Using RingCentral SDK (no any GUI app is allowed)
* Real-time (by exposing Supervisor feature)
* Use both audio channels
* Processing in parallel all inbound/outbound calls at the same time

We went through https://support.ringcentral.com/s/article/Supervisor-Functions-Limitations-RingCentral-Contact-Center?language=en_US
But it's not fully covered our concern. May you please shad light a bit, and explain does the RingCentral Supervisor feature is good enough to implement our app following all the requirements above? Thank you in advance.

Try this and let me know if it meets your requirements.


@Phong Vu good stuff to know, thanks. I still a bit confused may the one supervisor listen to many extensions simultaneously or not.


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