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Hi there,

How do I add add the older "RingCentral Phone" softphone to an extension in the sandbox?

Seems the "add phone" option only allows me to pick the newer "RingCentral App" Softphone.

I also tried logging into extension using older "Phone" app (which works fine), but that no longer seems to auto-add the phone to the user/ext list like it used to?

FYI, the reason I do not want to use the newer app for this, is because I need to perform a CallOut request using a specific device - and according to your current API, the "new" app still does not support this? (as it's a virtual device - tho happy to be corrected on this).

Any ideas? Thanks in advance

Unfortunately, you can no longer provision the RingCentral soft phone for a user extension. If you just need to test the /call-out API, you can test it with the RingCentral app using the workaround solution below:

- Write some code to catch the telephony event notification. E.g. using this simple sample code, change the event type to telephony/sessions accordingly.

- Make a phone call from the RingCentral app and you will receive the telephony notification events as shown in the example below. Grab the device id and use it to make a /call-out API call.

{

    "uuid": "5633235359831428528",

    "event": "/restapi/v1.0/account/77972XXXX/extension/85652XXXX/telephony/sessions",

    "timestamp": "2024-03-20T21:22:27.742Z",

    "subscriptionId": "611b9176-843d-4ea3-875c-89ebde37aeb2",

    "ownerId": "85652XXXX",

    "body": {

      "sequence": 2,

      ...

      "parties": [

        {

          "accountId": "77972XXXX",

          "extensionId": "85652XXXX",

          "id": "p-a1c143103c762z18e5dbe7884z349fa0000-1",

          "direction": "Outbound",

          "to": {

            "phoneNumber": "+1650224XXXX"

          },

          "from": {

            "phoneNumber": "+1650933XXXX",

            "extensionId": "85652XXXX",

            "deviceId": "801594692004"

          },

          "status": {

            "code": "Setup",

            "rcc": false

          },

          ...

        }

      ],

      "origin": {

        "type": "Call"

      }

    }

  }

(Additionally...)

I was about to try your workaround suggestion, but when app login failed, I remembered that AFAIK unlike the older "Phone" app, there is no way to log into a Sandbox extension using the newer RingCentral app?

I also tried using app.devtest.ringcentral.com (as that does support sandbox extensions), but the events raised from doing CallOuts from there do not include deviceId (in fact, no Party info at all):

{

    "uuid": "2935767101537XXXXX",

    "event": "/restapi/v1.0/account/8825XXX/extension/8825XXX/presence?detailedTelephonyState=true",

    "subscriptionId": "1b6bf6ca-2592-49ca-b1fb-a6ca47XXXX",

    "ownerId": 8825XXXXX,

    "timestamp": "2024-03-21T06:12:49.005+00:00",

    "body": {

        "extensionId": 88258XXXX,

        "telephonyStatus": "Ringing",

        "activeCalls": q{

                "id": "jtd3he9mu6mekXXXXXX",

                "direction": "Outbound",

                "from": "+132336XXXX",

                "fromName": null,

                "to": "102",

                "toName": null,

                "telephonyStatus": "Ringing",

                "terminationType": null,

                "sipData": null,

                "startTime": "2024-03-21T06:12:48.885+00:00",

                "sessionId": "322214XXXX",

                "partyId": "p-a1c143103c762z18e5fXXXXXXXXXXXXXXXX0000-1",

                "telephonySessionId": "s-a1c143103c762z18e5faXXXXXXXXXX"

            }

        ],

        "sequence": 230,

        "presenceStatus": "Available",

        "userStatus": "Available",

        "meetingStatus": 0,

        "dndStatus": "TakeAllCalls",

        "allowSeeMyPresence": true,

        "ringOnMonitoredCall": false,

        "pickUpCallsOnHold": false

    }

}

Is there a workaround to logging into sandbox via the newer desktop App?
...or would you expect the app.devtest... web app to present the deviceId (that I'm not seeing) above?

Thanks again

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