Hello - is there a method to assign an unassigned extension to a user via the API? I tried 2 methods and neither worked so I am curious if I am doing something wrong or if there just isn't a way to do this yet.
I first tried using 'Update Device': https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/device/deviceId
I used a deviceId of an unassigned extension and passed in the extension id of an existing user. This method resulted in the following error: "Unknown device update use case".
I then tried using 'Update Extension': https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId
I used the extensionId of an unassigned extension, and passed in the user contact information (the user did not exist in RC). The API request went through, but when I went to look in RC, the extension was still in the 'Unassigned Extensions' section and when I clicked on the link, it brought up a read-only page showing the contact info I added to the extension but nothing could be updated. I had to assign the extension to someone else manually to get the extension out of the 'Unassigned' list.
Any help/thoughts would be appreciated - thank you!
Unassigned Extensions
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Here is how you can assign an unassigned extension. I assumed that you can read and use Node JS and RingCentral JS SDK. But if not, let me know.
function find_unassigned_extensions(){
platform.get('/account/~/extension')
.then(function (resp) {
var jsonObj = resp.json()
for (var record of jsonObj.records){
if (record.type == "User" && record.status == "Unassigned"){
//console.log(JSON.stringify(record))
//console.log("======")
if (record.id == "260981XXX"){ // The extension you want to assi
assign_this_extension_to_a_new_user(record.id)
}
}
}
})
.catch(function(e){
console.log(e.message)
});
}
function assign_this_extension_to_a_new_user(extId){
var params = {
status: "Enabled",
extensionNumber: 202, // leave this or make sure the number are not being used
contact: {
firstName: "Demo",
lastName: "Automated",
company: "Test",
jobTitle: "consultant",
email: "valid.email@address.com",
emailAsLoginName: true
},
password: "some-password"
}
platform.put('/account/~/extension/' + extId, params)
.then(function (resp) {
var jsonObj = resp.json()
console.log(jsonObj)
})
.catch(function(e){
console.log(e.message)
});
}Appreciate the response Phong! Node is just fine - that is the same function call I used but our params don't quite match up, so I will try it again and report back.
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