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Question

Update Ringcental Online Account Portal adding new users and extensions.

  • October 22, 2016
  • 5 replies
  • 980 views
A

I am trying to configure sandbox environment to match what we will have in production. I added several users and extensions.



I noticed that notification email doesn't go to new user email address and newly created users/extension stay "NotActivated".


How do I fix it?


Thank you for your help

5 replies

B
New users should be receiving these emails. Have you checked the SPAM folder just to be certain?
A
  • alec-dfour
  • Author
  • Known Participant
  • October 24, 2016
I did
B
I'm trying to find the right person to help address this, in the meantime if you haven't already, could you please create a support ticket for this issue?
A
  • alec-dfour
  • Author
  • Known Participant
  • October 26, 2016
How do I create a ticket?
B
If you visit the RingCentral Developer Portal, authenticate, and click the "Support" link (https://developers.ringcentral.com/support.html), there is a link displayed as "click here" in the copy of that page which reads:

If you have not found sufficient help in either our Developer Community or the FAQ please click here to request technical assistance.
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