Agent 1 answers call from the call queue.

Agent 1 then searches for Agent 2, clicks on Agent 2 name, then clicks on "ask first" to warm transfer the call that came into the queue.

The system then calls Agent 2; Agent 2 picks up the phone. However, Agent 2 is immediately placed on hold and cannot hear Agent 1.

Thus, Agent 1 doesn't hear Agent 2 and cannot "ask first" to transfer the call as there's just "dead air".

We found that Agent 1 can remove Agent 2 from hold and complete the "ask first" prior to the transfer.

Is this a known issue, and when can we expect a solution to his oddity?