Answer

Webhook Issue

Forum|Forum|4 years ago
November 1, 2021
10 replies
976 views

Nate2390738036
Inspiring

My webhook is no longer receiving anything from RingCentral, it's been working for 1.5 years...

Things I've tried:

- Creating a new webhook
- Verifying the webhook exists using "Get Subscriptions" (https://developers.ringcentral.com/api-reference/Subscriptions/listSubscriptions)
- Verified the server address is accurate when creating the webhook
- Verified I can talk to my webhook server over the internet and that it see's me doing so
- Updated all libraries that are being used in my scripts

Any ideas? Seems like it stopped working this weekend, but it might have been longer than that, I just noticed this morning.

I'm using Python, NGROK, WSGI and Flask. Like I said though, this has been working so not sure if it's related to a bigger issue.

Best answer by PhongVu

What event filters are in your subscription?

J

jdcgdelacluyse
New Participant
Forum|Forum|4 years ago
November 1, 2021

I'm experiencing the same issue.

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PhongVu
Community Manager
Answer
Forum|Forum|4 years ago
November 1, 2021

What event filters are in your subscription?

Like

N

Nate2390738036
Author
Inspiring
Forum|Forum|4 years ago
November 1, 2021

Hey Phong,

I'm using: /restapi/v1.0/account/~/telephony/sessions

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A

Anonymous
Forum|Forum|4 years ago
November 2, 2021

The intermittent subscription issue that we had yesterday has been resolved completely. Please confirm your instance works fine.

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J

jdcgdelacluyse
New Participant
Forum|Forum|4 years ago
November 2, 2021

Was working for me after the fix and in the last hour it stopped again.

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PhongVu
Community Manager
Forum|Forum|4 years ago
November 2, 2021

We have not heard from others since the fixes. Can you double check by delete all existing subscriptions (if any) then create a new one. If the problem persists, give me your account id.

Thanks

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N

Nate2390738036
Author
Inspiring
Forum|Forum|4 years ago
November 3, 2021

Sorry for the delay. Yes, it's been working for me.

Thank you!

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A

Anonymous
Forum|Forum|4 years ago
November 3, 2021

Looks like there was an intermittent issue again this morning for a short period and the issue issue got resolved as well. Should be working correctly.