Hi! Make sure to add these Webinar schedules to your calendar.
Registration link is https://go.ringcentral.com/ringcentral-university-webinars.html
March 03, Thursday @ 12:00 AM - 01:00 PM PST - RingCentral MVP: Phone Basics
Join this webinar to learn about calling, faxing, and texting within the Phone section of the RingCentral MVP application. This session will provide insight on how to use all functions of the phone section to make communication with colleagues and customers seamless. We will also introduce the new Heads up Display (HUD) feature and review updating settings tied to the Phone section of the app.
March 08, Tuesday @ 11:00 AM - 12:00 PM PST - RingCentral MVP: Adding and Managing Users
Join this session to learn tips and best practices around adding users, managing users, and removing users from your RingCentral account.
March 10, Thursday @ 10:00 AM - 11:00 AM PST - RingCentral MVP: Video Basics
Join this webinar to learn all about starting, scheduling and hosting RingCentral Video meetings within the RingCentral MVP application. This session will provide insight on how to use RingCentral Video to connect with customers and colleagues remotely.
March 15, Tuesday @ 01:00 PM - 02:00 PM PST - RingCentral MVP: Managing Call Flow
This session will cover a variety of ways to route callers through the RingCentral System. Join in to learn more about the Auto-Receptionist, Custom Answering Rules, IVR Menus, and other routing options.
Mach 18, Friday @ 10:00 AM - 11:00 AM PST - RingCentral MVP: Ask the Trainer
This hour is dedicated to RingCentral customers that need additional training. We can cover any how-to questions related to RingCentral. Please come with questions to ask the RingCentral trainers.
March 22, Tuesday @ 01:00 - 02:00 PM PST - RingCentral MVP: Introduction to Reporting and Analytics
This webinar reviews how to build reports to create performance monitoring strategies to improve user productivity, diagnose call quality issues, and track call volumes. This webinar is specifically designed to teach administrators, analysts, and operations managers a basic understanding of how to utilize the analytics portal.
March 23, Wednesday @ 12:00 PM - 01:00 PM PST - RingCentral MVP: Live Reports
Join us to learn more about monitoring your RingCentral call queues via Live Reports. The session will provide an overview, cover accessing the report, building a dashboard, and more.
Live Reports is a paid addition to your account. To see if you have Live Reports, follow the instructions here.
March 24, Thursday @ 10:00 AM - 11:00 PM PST - Contact Center: Feature Release Overview - Spring 2022
March 24, Thursday @ 01:00 PM - 02:00 PM PST - RingCentral MVP: Messaging Basics
Join this webinar to learn all about instant messaging within the RingCentral Application. This session will provide insight on how to use all functions of the messaging tool to make your day of communication seamless. We will review how to chat with individuals or teams, share files, create tasks, and manage permissions and settings in the app as an administrator.
March 29, Tuesday @ 01:00 PM - 02:00 PM - RingCentral MVP: Feature Release Overview - Spring 2022
Join us to review features that are coming in our 21.1 Spring released for RingCentral MVP.