Wow, what a session! Yesterday’s Community AMA with Ben was packed with awesome insights, lively discussions, and yes—a whole of fun! If you weren’t there, you seriously missed out! (but don’t worry, we’ve got your back with this recap!)

We kicked things off with a bang, diving into must-have features for the holiday season to help keep your business running smoothly during the festive rush. From streamlining call queue settings to voicemail magic, Ben shared tips to save time and boost productivity. 

Then came the Live Q&A, where things really got exciting! Our attendees brought their A-game with thoughtful questions, and Ben delivered expert answers on topics like:

🎁 Simplifying holiday settings across multiple call queues.

📞 Routing voicemails to extensions without the hassle.

🔒 Managing call history visibility for competitive teams.

🔄 Best practices for swapping physical phones between users.

But wait—there’s more! If you’re already in holiday prep mode, make sure to check out our Holiday Toolkit PDF for features and tips to make this season a breeze.
 

And while we couldn’t tackle the pre-submitted questions live, we’ve included all the answers in the recap below (we’ve got you covered!).

1️⃣ BYOD Handset image function
Question: When will the feature to upload a custom image to the provisioning server be added? Can we add images to executive phones or upload them directly to the admin portal?
Answer: Please submit a feature request at ideas.ringcentral.com.

2️⃣ Site-specific directories
Question: Are there plans to isolate user extensions and corporate directories for unique directories in each site?
Answer: Add your vote to the request “Separate Directories in Multi-Site Environment” here: Separate Directories Request.

3️⃣ Customizing the RingMe function
Question: Are there plans to enable customization for the RingMe function to include customer images or text?
Answer: Generate a RingCentral RingMe Button or URL at RingCentral Developers.

4️⃣ Switching to SSO for M365 accounts
Question: Will switching to SSO affect existing users’ logins?
Answer: Ensure that the email address is unique before starting the process. Existing accounts will not be affected. Users can log in via RingCentral or SSO. Once set up, you can proceed to disable the RingCentral login.

5️⃣ Unassigned numbers ringing to a main number
Question: Can unassigned numbers in inventory ring to a main number instead of saying “not in service”?
Answer: Reserve a RingCentral phone number in the Admin Portal. If needed, assign the number to company numbers.

If you missed this incredible session, don’t worry—we’ve got you covered. You can watch the full recording here: Community Webinar Recording.

We had such a great time connecting, learning, and laughing together, and we’re already looking forward to the next Community AMA! Don’t miss it—we’ll see you there! 🎊