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Jeremy Hunt asked mary-community-moderator commented

One user, Multiple Phones, Different call queue behavior

I have a user with multiple desks and that will be performing different functions at each desk. At one desk he will be included in a few different call queues, at another he will only be included in one.


Is it possible for me to set him up with multiple phones and accomplish this behavior while only having one internal extension for everyone to call?

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

This kind of setup would be too complicated for a single user. It is much better to create another one and assign the other phone to it.

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Jeremy Hunt avatar image Jeremy Hunt mary-community-moderator ♦♦ commented ·

I was thinking this as well. I've set up a new account for the second desk. How can I get both to ring when this user is called directly?

Edit:

Sorry, when I say "called directly" I mean a non-call queue call.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Jeremy Hunt commented ·

Check this KB article, https://support.ringcentral.com/article/Forwarding-calls-another-RingCentral-extension.html

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