Moving from Disconnected to Delighted! Join us for an exclusive webinar on RingCentral and Salesforc...
Ask questions, get answers and engage with your peers
Does anyone know how to remove the Intercom and Page keys from the display screen. They were gone with our previous phone service but we can’t figure out to remove them since converting to RingCentral. Thanks!
Issue:You’ve noticed a mismatch between the data returned by the Call Log API and the information shown in the Analytics Performance Report. Specifically, there are discrepancies in the duration of total call time, IVR, talk time, and missing data such as queue time and hold time. Additionally, there is no tie to transferred calls.Explanation:The Analytics Performance Report application does not rely heavily on the platform APIs to gather and calculate the data displayed. It uses internal processing mechanisms that are not accessible via API. Unfortunately, there is no available API to retrieve either the processed or raw data used for the performance report.Solution: Call Log API provides only basic call data, which may not be sufficient for in-depth call analytics. Since you do not want to implement subscriptions or notifications, there is no straightforward API solution to access detailed performance metrics at this time. You can submit a feature request to product support for p
The AI works fine in English, it produces a transcript, and a summary of my calls. However, most of my clients speak Spanish so I speak to them in Spanish. How do I set up the AI to do a transcript in Spanish?
Hello,I am developing an integration with RingCentral to retrieve contacts. From reviewing the documentation, I understand that there are two types of contacts: External contacts – specific to a user Internal contacts – managed at the company level Using the Address Book API, I am able to create external contacts. However, when I open the RingCentral app, I don’t see a dedicated tab in the Contacts menu that displays the contact I created.Additionally, I would like to know if it is possible to enable and manage custom fields for contacts. If so, after creating a contact through the API, is there a method to update or customize additional fields programmatically, or is this functionality only available through the Admin Portal?Thank you very much for your help. Contacts tab inside Super Admin account on Ring Central desktop app
I believe this was working before, but recently I have noticed, calls made to RC call queues are not logging the author correctly when answered. The author is only showing as the admin account. Is this expected behavior? Or should a candidate calling a branch call queue log under the correct end user who answers the phone?
Are you looking to harness the full power of RingCentral App Connect? We're thrilled to unveil our latest video that takes you on a quick tour of the world of App Connect! 🌟Discover App Connect: watch our new video!Whether you're a seasoned RingCentral customer or just starting to explore the CRM integrations available to you, this video will help you learn more about App Connect - its features and the underlying framework that can help you connect to almost every CRM on the planet. Here's what you can look forward to:Get a detailed introduction to RingCentral App Connect Learn how to quickly connect to a supported CRM Discover powerful features that can transform your CRM experience We encourage you to watch, learn, and share this video with your colleagues and network. Let's spread the knowledge and elevate everyone's CRM game! 😊As we wrap this up, we couldn't help but chuckle at the thought that despite all the effort we've poured into creating this video, it might become obsolete
Server side logging keeps logging calls under the Admin account only. Also, the new User Mapping section is only showing 14 valid end users. We have around 300 end users. I’ve tried enabling server side logging fresh and re-entering the credentials. Will it only log correctly for those listed in the User Mapping section?
Hi , anyone who can share what tools or site we can use to count actual segment of a text message , though we can see the segment on the exported report we want to first hand check how many characters are in an actual message before our users send them.See sample below.https://messente.com/sms-length-calculator
I am adding a number to the DNC vis the ring cx APIHere is the response i am receiving from the api: DNC Response { phone: '1234566789', phoneE164: '+11234566789', tag: 'GLOBAL', countryCode: { id: 'USA', description: null }, addedDate: '2025-09-16T20:38:53.134+0000', addedBy: 'Art Ihnatsenka', reason: 'FTL DNC', dncTagId: 0, safeToExtractDts: 1758055133113 }However the number was still dialed by the dialer an hour later.
I cannot upload an external shared directory CSV file.The number filed must be provided in full-length format including '+' sign, country code, area code and local number parts.I have tried the following formats +1-XXX-XXX-XXXX, +1-(XXX) XXX-XXXX, +1 (XXX) XXX-XXXX and they do not work.Any suggestions?
We are attempting to receive full transcripts as a trigger for our N8N workflow automation. Once RingSense insights are generated, we want to send those over via a POST request from RingCentral to N8N. The documentation is a bit confusing on this but here is what I have been able to gather:We of course need a subscription to RingSense The only way to have RingSense insights posted is through the RingCentral push notification service (this is where it gets confusing) We need to create a webhook inside RingCentral using the Subscriptions API?Once the webhook is registered, the webhook can send events to our endpoint address in N8N. An example of this would be:https://developers.ringcentral.com/api-reference/Subscriptions/createSubscriptionPOST /restapi/v1.0/subscriptionContent-Type: application/json{ "eventFilters": [ "/restapi/v1.0/account/~/extension/~/presence", "/restapi/v1.0/account/~/extension/~/message-store" ], "deliveryMode": { "transportType": "WebHook",
Hello! We are using the RingCentral App Connect extension with NetSuite and have enabled the “Opportunity Logging” option under NetSuite Options.When logging a call, the extension shows me a dropdown list of active Opportunities from NetSuite associated with that customer/contact. I can select one (e.g., Opportunity #OPP1529). However, after saving the log, the resulting Phone Call record in NetSuite does not show any value in the native “Transaction” field nor does it show any information in the message/detail field that it was associated with OPP1529. Details: The call log itself is created successfully with Summary, Notes, Contact Number, Duration, and Recording link. The Opportunity I select in App Connect is not written to the Transaction field in the NetSuite log. The user role has Full access to Phone Call, Task, Event, Customer, Contact, and Opportunity records. Testing with the Administrator role produces the same result (Transaction still blank, no note in the details o
I am familiar with how to forward calls with custom rules and while on the line. However I have users that need to forward their calls to external numbers when they leave the office, which could be at any time. I was informed by support there was no way to do this so I am coming here for a solution.
Will RingCX allow bulk archiving of prior lead lists?
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
