Maximize Your AI Receptionist: Strategies to Drive Revenue and Efficiency
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I’m using the 3-legged OAuth flow (Authorization Code → Server-side web) to allow users to log in to the dashboard. However, the embedded Web Phone requires users to re-authenticate.I tried using JWT authorization for the embedded Web Phone but received the following error:POST https://platform.ringcentral.com/restapi/v1.0/client-info/sip-provision 403 Error: In order to call this API endpoint, application needs to have [VoipCalling] permissionSince the authorization code is already used during sign-in, can I reuse the existing access token to authenticate the Web Phone within the iframe? Or is there another way to enable single sign-on for both the dashboard and the embedded Web Phone without requiring users to re-authenticate?
is there any way that admin can access call transcript and notes in admin portal for all calls.
When inbound calls show up on the caller ID I’m seeing both my company name and the caller ID of the inbound caller. For Example: 4POINTS DENTAL-John Smith
We’ve heard your feedback, we’ve seen your successes, and we’re thrilled to announce the next major evolution of our platform: App Connect 2.0 coming later this month!This isn't just a minor update; it’s a complete transformation built around making your day-to-day work faster, smarter, and more integrated than ever before. App Connect 2.0 delivers powerful new features for both users and administrators, introduces a revolutionary new Developer Framework, and provides a clear, disruption-free rollout plan.Ready to see what the future of integrated communication and CRM looks like? Let’s dive in!Features That Will Transform Your WorkflowApp Connect 2.0 is packed with game-changing features designed to boost productivity and provide deeper insights.For Admins and Teams: Better Visibility and Collaboration Admin Metrics: Collective & Individual Performance Reporting: Following the success of user reports in 1.6, we're giving administrators the tools they need to lead effectively. Admi
We’re thrilled to invite you to another “RingCX Unlocked ” webinar this coming October 28, 2025! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: October 28, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ Check out the newest and upcoming features✅ Get a closer look at how the features work✅ Ask questions of experts in real-time Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there!
When choosing a sheet to connect RingCentral to, it just comes up to a blank site unless I create new sheet each time I log on
Allowing inbound web hooks as a feature would significantly enhance the Workflow Builder's power and versatility for various use cases.For instance, when an event occurs in a CRM or other software, it could trigger an action within the Workflow Builder. This capability would address challenges that arise when apps supporting outbound web hooks lack direct integration with RingCentral.
We have a free account with an application in production and use it for our business.Our customers retrive from or send to Ring Central their contacts, call logs, sms, ecc.. and these requests are done by API with many parallel processes so it is complex for us manage the request rate limit with a waiting mutex.The question is: is it possible to increase the limit for example with a not free account? Eventually what are new limits available?Thanks.
Hi there, I’m trying to find an average number of fax pages that are sent in the past 30 days from my company. I can see how many faxes are sent or received, but I need to know if Ringcentral can tell me how many total number of pages were sent in those faxes. Is there a way to audit this from the admin portal?
We’re thrilled to invite you to another “RingEX Unlocked ” webinar this coming October 23, 2025! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: October 23, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there!
I am a Virtual Assistant and have clients that forward me their phones to answer. I was told before I signed up with RC that I would be able to have the caller ID show the actual clients name, NOT the name and number of the person calling my clients. I’ve been searching for a way and finally had a chat with Ryan. He informed me they cant do that in the system. This is literally the only reason I went with RC. Now I have to answer the phone calls with just my name, not the actual company because i have no clue what business line it is. HOW does this even happen?!? Sales guy just saying yes to get the sale? I’m so beyond mad right now…
The instructions at https://appconnect.labs.ringcentral.com/crm/netsuite/ worked for our instance. Random notesRole: RingCentral Unified CRM Extension - Permissions The role shows Employee view permissions but the documentation does not. We have this set to None without issue. Notes Tab - we have Create instead of Full Opportunity & Sales Order - we have Edit instead of Full User Access Tokens - we have None instead of Full Why would the role/user need “User Access Tokens”? I cannot find any use of a user access token for the uses I’ve created. 🤔 I’ve not been able to determine how to handle “scheduled phone calls”. Example: sales rep comes in today and has 30 calls scheduled. I cannot find a way where the rep opens the scheduled calls, has RingCentral dial the phone, and upon call disconnect RingCentral updates/completes the scheduled call. Would anyone have suggestions?
The phone is going directly to my cell phone without a ring tone, only as a missed call.
All incoming calls are answered live on desk phones (Poly Edge). How do I program the RingCentral system to display Custom Caller ID information on incoming calls from non RC users such as clients or employee cell phone numbers.IE - if cell number 973-222-2222 calls our main phone number and the user of that cell number has chosen to display only the phone number, I want to program the system to recognize it as “JOHN SMITH CELL” and have that text displayed instead of or in addition to the caller id information being pushed by the carrier.
Has anyone had any success registering their numbers on the Free Caller Registry to fix caller ID discrepancies? Some carriers still won’t show our caller ID or will show someone else’s name (who is not related to us at all) for the caller ID so we need to get the Caller ID fixed but I am a little concerned that the Free Caller Registry is going to open us up to getting a lot of spam calls. Or does anyone have any other suggestions to fix Caller ID?
We have 40+ Yealink W70B basestations in use across the business and are finding they all need to be restarted every 6-8 weeks to fix issues with one way audio, static, crackling etc. The web UI for the basestations doesn’t have a feature to schedule a reboot and RingCentral doesn’t have the ability to remotely trigger it either. Our staff are stubbornly refusing to learn to reboot them before raising tickets about it. I’ve never encountered this with any other phone system. Is RingCentral aware of the issue, otherwise what can be done to address this?
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