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Experiencing SMS send failures? What customers need to know about TCR/ SMS registration requirements...
Ask questions, get answers and engage with your peers
rcmobile:// call not working after upgrading to the new app. How can I get this working again on our Macs?
I’m building a service that receives call events via a RingCentral webhook subscription, checks all of the numbers against a fraud service we use, and rejects/drops the call if any participant is deemed suspicious. So far, everything works fine with my cell phone, which I’ve rigged to always return suspicious, but during live testing, I get several errors like AGW-404 and TAS-106. Attached is my log output, which includes details from the Webhook and responses when trying to drop/reject the call. According to the call logs, the call listed in the attached log was accepted and lasted almost a minute before terminating normally.
I am building a real time dashboard to be displayed on a large screen in my call center. I’d like to show metrics by call queue, ex. Number of calls in queue by queue, longest queue time, logged in agents, etc. This would allow my supervisors to identify queues that may need additional support in real time. When looking at custom widgets it seems the only filter option is to filter by account. Is there any way to display grouped data in the real time dashboards?
We have been having issues for about 2-3 weeks already. We’re not sure if it was even longer. Incoming/outgoing fax not being received. Also same issue from the sender. We are a clinic in Calgary, AB Canada and it is unacceptable in providing patient car if fax is not working. TERRIBLE SERVICE FROM RINGCENTRAL. Support wants us to keep telling the other clinics who are having issues to “report to their side, as RINGCENTRAL side is okay”. What’s more troublesome is the logs are saying either it was “sent”, “received” and mostly “unknown”. With “Unknown”, RINGCENTRAL doesn’t investigate. I already told them that it seems to not be an isolated issue as it involved clinics who use TELUS as a provider. RINGCENTRAL needs to go to TELUS directly to solve this. I’ve coordinated with support, have a support ticket and still no response. Looking at other options for a Fax and phone service that is reliable as the service has been going downhill over the past year.
I downloaded the newest version of the app from Google Play, but after installation and opening it does not show either a keypad or the phone icon. Do I need to adjust settings and/or permissions?
I have a few users that have mentioned that the AI note (Smart note) disappears before they are able to save it and when they check the calls section it isn’t there. I have checked in the RingSense portal and all the information is there, but this is something we haven’t rolled out to everyone, and even when we do I don’t want to have people have to go there to retrieve notes. I have a user that says when he presses enter or shift+enter when logging a manual note, it will call the last person in his call log. Is there something that can be done on his end to avoid this while adding spacing to manual logs? I brought this up this next point in the past, but wondering if there was any movement on it. In Bullhorn we are able to ”@”someone to tag them in a note and this will alert them to check out the communication. Is this something that can be added into the RingCentral App Connect extension? Thank you!
We are having some of the same issues with our registration. We originally submitted back in November. I was under the impression all was fine - there was an initial rejection for opt-in / opt-out language that we were able to resolve by adding the wording requested. We were able to text without issue until Monday - then yesterday without any additional notice our outgoing text has been stopped. We can still receive messages - just not reply. This is a crucial piece of our business and ability to communicate with our customers. It is my understanding that the terms of service & privacy policy must be able to be viewed from our site - ours is linked to the payment site which does have both. We are now just waiting…. Any help to escalate or examine our submission for approval / decline so we can know what steps to take next would be greatly appreciated. Thanks!!
Does anyone else feel that RingCentral has fallen short in supporting TCR registrations? As a customer for over 10 years, it’s disappointing to see how poorly they’re handling the process. Our registration has been declined more than 10 times, each time with a new issue, instead of addressing everything at once. We’ve already submitted a cancellation request because if we’re paying an annual fee and they can’t provide proper support, what’s the point of staying?
I'm implementing a RingCentral integration that requires starting calls from a server-side application and later transferring those active calls to a client-side web application. Specifically: I use the server-side softphone JS implementation (ringcentral-softphone-js) to initiate outbound calls When needed, I want to transfer the active call to a WebPhone instance running in a React client application My research indicates RingCentral has a built-in "Switch call to this device" feature, which appears to accomplish this type of transfer using SIP protocol mechanisms rather than the REST API. Technical Research So Far I've analyzed the SIP traffic during a "Switch call to this device" operation and found it sends a specialized SIP INVITE with a Replaces header: INVITE sip:+15551234567@sip.ringcentral.com SIP/2.0Via: SIP/2.0/WSS xxxx.invalid;branch=z9hG4bKxxxxxxxMax-Forwards: 70To: <sip:+15551234567@sip.ringcentral.com>From: <sip:15551234567*101@sip.ringcentral.com>;tag=xxxxxxxxCall-ID:
I cannot sent any SMS for 3 weeks now and I cannot even receive any SMS for 2 days now. This is just getting worse everyday. Our company do exactly what Ringcentral told more than 5 times but our whole company still cannot sent any SMS and I even cannot receive any SMS. We build this business with hardwork for more than 10 years and you guys are destroying it. Please solve this issue immediately.
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