Elevate Every Customer Experience: Keeping Humans in the Loop While Scaling AI - June 23, 2026
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We have no need to SMS customers, we need to use RC SMS capabilities to text EMPLOYEES who are out in the field. Is there any way around the overreaching TCR registration? Or A simplified one for non marketing use cases?
Hey, I was hacked on Monday June 8th, 2026. I have faxed multiple CCAFs to confirm my identity, I have reached out to my rep, have sent emails to Fraudrespons AND Clientverification and it has been over 48 hours with NO RESPONSE from anyone. Is there
Our receptionst will be out for an extended period and so we need our main phone number, which obviously goes to her extension, to ring to 4 other users so whoever is available to answer, can. We have several IVR menus set up so whatever we do it nee
When we create a new contact the desktop app seems to not show the contact for a day or 2. While it updates right away in the mobile app. If we completely exit the desktop app and reopen it, it will update with the new contacts. Is there any other
Call used to ring on the desk phone and RC Mobil App, now it only rings on desk phone. Its been like this for a couple of months. Is there a resolution? I am mobile most of the day not at my desk and don't want the calls forwarded to my cell numbe
I already tried submitting a ticket for this, but got told to contact dev support. I'm not a dev, just an admin. So I'm going to try here before jumping into that mess. For some reason there is little online regarding my issue.I have recently
We utilize the text-to-speech engine for a couple of our IVRs, and generally it works quite well.However, on one IVR I’m having a rough time getting it to say “dental” properly. I’ve tried all sorts of phonetics and just about the time I get close th
Users have a 15 second call wrap up time. Users are all in a call pickup group. There isn’t a way i can see to set the wrap up time to zero.
I have an application where I’d like to register a webhook for every logged in user (by extensionId). The most sensible way to do this is to have a subscription for each extensionId. However, I’m worried by this piece of documentation “Subscriptions
Most of our staff use the RingCentral app on either desktop PC or MacBook. Some of them would like to receive notifications on their smart watches. Is this possible?
Hello,I’ve been using the Multi-Site IVR Settings API to fetch our sites' IVR settings, and it has been working great.However, the API documentation states:Internal identifier of a site. Please note that siteId cannot take the main-site value.Is ther
Hi, I tried dialing on our extension app but it wont let me . I keep having the same error even after uninstalling and installing the extension
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