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Hi,I am trying to setup an IVR Menu for the virtual receptionist. The caller gets greeted and then they can have the option to get routed to the directory, the directions menu, dial the extension, or dial 0 for operator. I am having issues trying t
Randomly I have several numbers that the location is not the same as the others within the number range. How can I update this so that the CalleID is showing correctly? For example 50 numbers will show Location: United States, Boston, MA while two
Hello, When using the URI to open the RingCentral app and make a call (rcapp://r/call?number={phoneNumber}), is there a parameter to specify the number that I am calling from? We have separate numbers that we dial out on, depending on the department.
Hi, we are trying to integrate RingApp service with our internal oncall scheduling.I’ having hard time findin what API call we ned to make in order to acces courrent incoming calls ring order and setting new values for it.Any suggestion and help is m
Our organization is currently seeking assistance with the following NICE API.https://developer.niceincontact.com/API/InteractionAnalyticsAPI#/We would like our call transcripts from Interaction Analytics to be pulled into HubSpot associated with our
How do you adjust incoming call volume in the RingCentral app? In & outgoing are fine from both the desk phone & Teams but can’t hear incoming calls from the desktop app.
Users are reporting the following error when receiving transcribed voicemail message. Example:Any help is greatly appreciated.
I have a question around the call status of an inbound call. We are testing routing calls from Twilio to RingCentral. In Twilio we have a list of direct RingCentral numbers, we would like to dial them sequentially. The issue is, RingCentral immediate
This has been asked about in a few questions, but no useful answer has been posted.When connected to my car via Bluetooth, my phone automatically answers calls. How do I stop this happening?The one instance of this being asked blamed the phone/headse
Is seems in the last month or so. The caller ID information for incoming and outgoing calls is using old information. From what we can tell, is its about 10 year old information. Almost like the database that RingCentral stores caller id names in rev
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