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From Hello to Insight: Master the RingCentral AI Flywheel (AIR, AIR Pro, AVA, & ACE)

24 days ago

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gjslagleNew Participant

Developer Platform, APIs, & Integrations

Salesforce Open CTI retiring

We rely heavily on the Open CTI functionality in Salesforce, linking to our RingCentral service. However, Salesforce is retiring Open CTI in February 2028 (see link below), in order to push their Salesforce Voice service. While there is a bring-yo

PLOutputNew Participant

Developer Platform, APIs, & Integrations

Hello,Does RingCentral have a strategy around MCP servers for agent workflows currently on your roadmap?

RJWreckCheckNew Participant

Developer Platform, APIs, & Integrations

Original Caller ID replaced by Twilio number after AI transfer back to RingCentral queue

We have the following call flow:Inbound call comes into our RingCentral mainline: 770-675-1828 RingCentral forwards the call to our third-party AI platform (SimpleTalk AI, built on Twilio): 770-637-6424 The AI processes the call, then transfers it ba

RJWreckCheckNew Participant

Developer Platform, APIs, & Integrations

Warm transfer failing between third-party AI voice platform (Twilio) and RingCentral call queue

We have a third-party AI receptionist platform built on Twilio called SimpleTalkAI that needs to warm-transfer calls into a RingCentral call queue. The transfer connection is unreliable/dropping delays in conversations.Setup:Inbound number: [Twilio n

NIHDKphamNew Participant

Using Private Park without HUD

Has anyone figured out a workaround on how to use Private Park locations without turning on HUD on the SOFT APP?

andrewmNew Member

*Info* RC Directory Update Fail in Specific Method

It looks like, in the RingCentral Desktop app or the backend of RingCentral, if a past user has the same initials as a new user of the same extension, RingCentral doesn't update the extension with the new user's name until a search is done for the pa

DgreeneNew Participant

After setting system up, can I change extension numbers to everyone?

AndreaSokolNew Participant

call forwarding

We have a separate phone number for a different part of our office that we don’t have staff for at the moment. I would like to forward that number to our main number, so we can all answer the calls and schedule patients. I wasn’t sure how to do thi

SuzychapsticNew Participant

Hospitals can't fax to one of our numbers, but can to another number?

What would be a reason that hospitals can’t fax to our main fax number (when they could before) and now they can’t, but can fax to one of our numbers that we don’t list as a fax number?

gcampbellNew Participant

AI assistant is unable to take notes after a call is transferred.

When one person in our office answers a call, their notes automatically begin taking notes as intended. When they either transfer that call to another person in the office or place the call on hold and another person picks it up, the second person to

gjslagleNew Participant

Developer Platform, APIs, & Integrations

Salesforce Open CTI retiring

We rely heavily on the Open CTI functionality in Salesforce, linking to our RingCentral service. However, Salesforce is retiring Open CTI in February 2028 (see link below), in order to push their Salesforce Voice service. While there is a bring-yo

PLOutputNew Participant

Developer Platform, APIs, & Integrations

Hello,Does RingCentral have a strategy around MCP servers for agent workflows currently on your roadmap?

RJWreckCheckNew Participant

Developer Platform, APIs, & Integrations

Original Caller ID replaced by Twilio number after AI transfer back to RingCentral queue

We have the following call flow:Inbound call comes into our RingCentral mainline: 770-675-1828 RingCentral forwards the call to our third-party AI platform (SimpleTalk AI, built on Twilio): 770-637-6424 The AI processes the call, then transfers it ba

RJWreckCheckNew Participant

Developer Platform, APIs, & Integrations

Warm transfer failing between third-party AI voice platform (Twilio) and RingCentral call queue

We have a third-party AI receptionist platform built on Twilio called SimpleTalkAI that needs to warm-transfer calls into a RingCentral call queue. The transfer connection is unreliable/dropping delays in conversations.Setup:Inbound number: [Twilio n

NIHDKphamNew Participant

Using Private Park without HUD

Has anyone figured out a workaround on how to use Private Park locations without turning on HUD on the SOFT APP?

DgreeneNew Participant

After setting system up, can I change extension numbers to everyone?

AndreaSokolNew Participant

call forwarding

We have a separate phone number for a different part of our office that we don’t have staff for at the moment. I would like to forward that number to our main number, so we can all answer the calls and schedule patients. I wasn’t sure how to do thi

SuzychapsticNew Participant

Hospitals can't fax to one of our numbers, but can to another number?

What would be a reason that hospitals can’t fax to our main fax number (when they could before) and now they can’t, but can fax to one of our numbers that we don’t list as a fax number?

gcampbellNew Participant

AI assistant is unable to take notes after a call is transferred.

When one person in our office answers a call, their notes automatically begin taking notes as intended. When they either transfer that call to another person in the office or place the call on hold and another person picks it up, the second person to

ChrisMPMNew Participant

Developer Platform, APIs, & Integrations

API connection to Google Drive

I am looking to automate our post-call workflows and data storage. Could you please clarify if RingCentral supports the following capabilities either through a native integration, an API connector, or a middleware solution (like Workato or Tray.io)?

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RingEX

4171 Questions

RingCX

11 Questions

Video, Meetings, Webinar, Rooms, & RingCentral Events

Video, Meetings, Webinar, Rooms, & RingCentral Events

542 Questions

Admin Portal & Account Management

Admin Portal & Account Management

804 Questions

Analytics & Reporting

Analytics & Reporting

186 Questions

ACE, AIR, AIR Pro & AVA

ACE, AIR, AIR Pro & AVA

39 Questions

Contact Center

121 Questions

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

4769 Questions

Community Announcements

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News & Announcements

News & Announcements

451 Questions

Getting Started

Getting Started

23 Questions

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