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Hello,I am able to find the all of the DeviceID's assigned to an extension by calling this endpoint:https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/deviceI can then use these DeviceID's to place a
We’ve got some exciting updates rolling out! Whether you're testing the latest frontier in our Beta track or keeping things smooth on the Stable version, here’s what’s landing in your workspace.Beta Version 1.7.19The future is modular. Plugin System
This sounds like a really dumb question. Obviously offline means the users app is not running, likely because their PC is off.Except, that doesn’t appear to be the case. I have four users in my favorites that unless they are on a call always show off
Hello, I am a small business with only myself. I have Ring central setup to ring a desk phone and after 4 rings it transfers to my ATT personal phone number.I recently got approved for SMS, and have been trying to set up workflow builder to enable so
How do I get Ring Central on my HR’s computer so she can Fax documents and I don’t have to?
I am trying to connect my new poly desktop phone. Can you help me?
Hello! My business uses Ring Central to take inbound calls from over 100 small businesses nation wide. When we need to outbound call the clients back, I have the daunting task of scrolling through a list of over 100 possible 'call from' numbe
Hello, Now that the RingCentral phone app is being retired forcing the use of the RingCentral Desktop app receptionists can no longer share the same RingCentral account due to MFA. The operating hours of our locations are quite extensive so receptio
I am new here, so sorry if this has been asked and answered a million times (I just logged in and it took me right to this page).I am trying to set up a workflow for missed calls, but when I add a condition it asks for “Call Session ID” with no drop
How would I get a downloadable report of all individual user settings in a RingEX Standard environment? Preferable I would love an Excel report or some other database/report where I could search or query the database for things like: Number of Rings
Our Call Center Agents (RingCX) have reported a new audio disclosure that states Ai is recording. not to be confused with the disclosure to inbound callers that lets the caller know the call is being recorded or the notification that Ai is transcribi
In addition to high volume of marketing emails, anyone with notification by email settings are getting a blurb in each and every email notice sent? I opted out of communications in the subscription center just to cut down on the volume from “Joe Fahr
My RingCX Admin exam appears to be frozen on a specific page. I’ve been troubleshooting this issue daily for over a week and have tried clearing my cookies and cache, using different browsers, and opening the exam in a private/incognito window, all w
I was wondering if anyone has used a ring central number for setting up 2FA on accounts such as Google, Microsoft or Zoom and are there any “gotchas” that I need to be aware of? Note - I’ve read that Microsoft doesn’t like VOIP phone numbers for 2FA
Has anyone ran into an issue with 23.4.26 using a ton of system resources? This is the 8th call today from staff. Various of systems with a variety of hardware specs. Seems like multiple instances running even with a fresh install. A few others I hav
Hi everyone,I have a website integrated with RingCentral and would like to implement an AI note-taker feature within the pop up in our website.My goal is to:- Add a toggle button (Start/Stop AI Notetaker) during a call we opened that pop up-I am stor
Hello,We are using RingCentral as our communication platform.Our clients/partners send files (mostly PDF and images) via Email or RingCentral directly.So the question being whether RingCentral does virus scanning when an attachment is sent (like pdf
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