Custom Widget Data Grouping and Filters

Question

I am building a real time dashboard to be displayed on a large screen in my call center. I’d like to show metrics by call queue, ex. Number of calls in queue by queue, longest queue time, logged in agents, etc. This would allow my supervisors to identify queues that may need additional support in real time. When looking at custom widgets it seems the only filter option is to filter by account. Is there any way to display grouped data in the real time dashboards?

Aappelbaum · Answer

Actually found this one myself. Queue based filtering is available in the filter menu when you create a custom widget. In order to see the queues, you actually need to select the account on the filter menu, otherwise none of the filter options show up.

Sign up

Login with SSO

Login to the community

Login with SSO