We have been having issues for about 2-3 weeks already. We’re not sure if it was even longer.
Incoming/outgoing fax not being received. Also same issue from the sender.
We are a clinic in Calgary, AB Canada and it is unacceptable in providing patient car if fax is not working.
TERRIBLE SERVICE FROM RINGCENTRAL. Support wants us to keep telling the other clinics who are having issues to “report to their side, as RINGCENTRAL side is okay”.
What’s more troublesome is the logs are saying either it was “sent”, “received” and mostly “unknown”.
With “Unknown”, RINGCENTRAL doesn’t investigate.
I already told them that it seems to not be an isolated issue as it involved clinics who use TELUS as a provider. RINGCENTRAL needs to go to TELUS directly to solve this.
I’ve coordinated with support, have a support ticket and still no response.
Looking at other options for a Fax and phone service that is reliable as the service has been going downhill over the past year.
