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Alan James avatar image
Alan James asked Alan James edited

Call Notifications - Remote desktop

Hi, I've been advised we need to use a different version of ring central due to our current solution going end of life. Could call notification be setup in the same way as the previous software?


We work using remote desktops and having the call window popup and being able to answer it while in your remote session would be really helpful.


I've attached two images of the difference between the notifications :)RC 1.pngRC 2 (2).jpg


Many thanks

ringcentral app
rc-1.png (57.1 KiB)
rc-2-2.jpg (49.6 KiB)
2 comments
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Please revise your question. I have no idea what problem you are talking about.

- "Different version", what version?

- "Our current solution ...", what is your solution?

- "We work using remote desktop ...", what is this?

- "in your remote session ..", what is this?

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Alan James avatar image Alan James Phong Vu ♦♦ ·

Different version - We currently use RC softphone although this has stopped working for a number of staff. After speaking with RC support they advised we need to start using RC App instead.


Current solution - We use RC softphone but this has stopped working for a number of staff.


An example of a remote desktop would be Citrix? It's a remote PC/server that staff log into so they can work.

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1 Answer

vyshakhbabji avatar image
vyshakhbabji answered

Are you talking about RC Softphone and RC Desktop App (RC APP ) ?


For listening to the call notifications you can setup Subscriptions to the call session notification or presence events . Please read this doc:

https://developers.ringcentral.com/guide/notifications

Please answer questions that Phong posted above. Do let us know if you have any further queries or concerns.


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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys