question

Rajeev Garg avatar image
Rajeev Garg asked Suyash Joshi commented

Invoking RC meeting startUri sometimes throws 'Request Header is too large' error

Hi ,

Our REST API app is having the 'Meetings' permission on production and we create RC instant meetings using meetings API and shares the startUri to the initiator and joinUri to the participants.
Sometimes when the startUri is clicked on the browser it throws the following error

1639148480736.png

1. Could you please help us to resolve this issue ?
2. Is there any better way to share the meeting links(startUri and joinUri) to the users ?

Thanks & Regards,

Raja


meetings
1639148480736.png (98.9 KiB)
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Phong Vu avatar image
Phong Vu answered Rajeev Garg commented

Can you clear the cookies and try again?

1 comment
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Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

It is an intermittant issue. We will provide more information when we got that again.

But even if it the cookie issue we can't tell the clients to clear the cookies.

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vyshakhbabji avatar image
vyshakhbabji Deactivated answered Rajeev Garg commented

Please let us know if you still have issues? We can assist you further.

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Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

It is an intermittant issue. We will provide more information when we got that again.

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Suyash Joshi avatar image
Suyash Joshi answered Suyash Joshi commented

Can you please provide more information - is this for RingCentral Meetings or RingCentral Video? Which instructions did you follow to create the meetings? You can double-check the URL by comparing it when you create manually using RingCentral App, it should be similar if not something is wrong we can help you debug but we need a bit more information.

2 comments
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Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

It is RingCentral Meetings and we are following this guide https://developers.ringcentral.com/guide/meetings.

It is an intermittant issue. We will provide more information when we got that again.

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feel free to share any code snippet (after removing sensitive information) so we can help you debug any problem in the logic.

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