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Merge Two Extensions?

Tags: call routing

Mar 17, 2022 at 4:11pm • 5 replies • 0 likes

Ashley Gruver

Hi, my new position includes the responsibility for accounting (111) and front desk (119). Is there any way I can merge the two extensions so they can both call me through my landline/desktop/cell phone?

Mary-Community_Moderator on Mar 18, 2022 at 9:28am • 0 likes

@Ashley Gruver are these Call Queue extensions or user extensions?

Ashley Gruver on Mar 18, 2022 at 11:53am • 0 likes

User extensions, thanks

Mary-Community_Moderator on Mar 18, 2022 at 1:20pm • 0 likes

Sorry, this is a bit confusing to me. Can you provide an example of what you would like to be the behavior?

Ashley Gruver on Mar 18, 2022 at 1:48pm • 0 likes

Hi, say someone calls and hits extension 111. It would go to my phone. Then say someone else calls and hits extension 119. Can that also go to my phone?

2 Answers

Mary-Community_Moderator answered on Mar 18, 2022 at 2:18pm

Thanks for clarifying. Yes, it's possible. You can set up both extension call forwarding settings to go to your extension. Check the KB Article below on how to do it.

https://support.ringcentral.com/article/Forwarding-calls-external-number.html

Joe Cache answered on Mar 18, 2022 at 3:47pm

Mary's way is one way, another would be to make the second extension a SIP connection and then add that SIP in your phone (depending on the model - it would be under the phones GUI under Account)

We have several phones that have multiple lines running to them - all using whichever way works for that model. (we have both Yealink and Polycom)

You can also do a 'Presence' on the User Extension and check the options to allow for the call to be picked up. (sure there's a KB for that)

Hope that helps - I can add screen snips if needed.

Have fun,

- Joe

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