Getting an error while getting in ringcentral extension.......You cannot use this device to make PSTN calls including Emergency Calls since no Digital Line is associated.

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Abhishek Babal asked May 31, '22 Phong Vu answered Jun 1, '22

Getting an error while getting in ringcentral extension.......You cannot use this device to make PSTN calls including Emergency Calls since no Digital Line is associated.

while signing in through extension

Geeting an error ...........

You cannot use this device to make PSTN calls including Emergency Calls since no Digital Line is associated.

ringcentral app

2

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Phong Vu ♦♦ commented · May 31, 2022 at 03:27 PM

Tell me more about what you did. What environment, sandbox or production. And the exact steps that took you there.

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Abhishek Babal Phong Vu ♦♦ commented · Jun 01, 2022 at 06:48 AM

I am adding extension to SPA while signing in ringcentral extension i am getting this error how can i add digital line

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screenshot-from-2022-06-01-12-17-28.png (32.9 KiB)

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2022-06-01T14:42:08Z

Phong Vu answered Jun 1, '22

The message said that you don't have a digital line associated with the user extension. Can you login the service web, select the user -> User Details -> Phone to see if the user has a device or not. If not, click the "Add Phone" button to add a digital line to that user extension and try again.

screen-shot-2022-06-01-at-73734-am.png (34.7 KiB)

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