We have been down for 11 days since Friday, August 5th.
At first they mentioned I needed to get SPF, DKIM and DMARC validation for the Fraud Department to enable E2F Function. However, now that I have passed all tests and have had the Fraud Department enable E2F Function again, it is still not working. I have had several case numbers for this issue, however they just told me that they would close and open a new one since this will be escalated to a different department since the E2F Function is enabled yet the faxing option is not working.
Back in April we had the same issue, I called and got it resolved over the phone within two days. Today, I have been calling for 11 days with no success or solutions. We have been a client for over 8 years and are losing clients over this matter.
Outbound email to fax faxes are not even showing up in the sent folder on the ring central app. I don't receive a transmission result of whether it was sent successfully or not.
Need to know if anybody has had this solved yet?