Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

How does a user edit their list of RingOut numbers?

Tags: ringout

Oct 7, 2022 at 7:53am • 2 replies • 0 likes

Mark Price

Thanks

Mark

2 Answers

ryan-gosling answered on Oct 7, 2022 at 8:12pm

Not sure what you want to achieve exactly but one suggestion is:
Admin Portal > Users > click on a user > Outbound calls/faxes > caller ID
Here you can edit the default number used for RingOut.
Additionally you could remove the permission of a user to change his caller ID, so that you guarantee that the user extension uses the default caller ID you set there.
Is this what you want to achieve or is it something else?

Mark Price on Oct 7, 2022 at 11:56pm • 0 likes

Thank you for taking the time, but it was something else. I now have a solution - thank you.

Mary-Community_Moderator answered on Oct 7, 2022 at 8:13am

Here's a KB article on how to customize RingOut numbers.
https://support.ringcentral.com/app/phone/desktop-web/enabling-using-ringout-ringcentral-app-desktop-web.html

Mark Price on Oct 7, 2022 at 8:20am • 0 likes

Thanks Mary. It tells you how to add new RigOut numbers but not how to edit or delete existing numbers that you have already added. I'dbe grateful for help on that.

Mary-Community_Moderator on Oct 7, 2022 at 11:46am • 0 likes

Are you referring to the RingOut's Caller ID?

Mark Price on Oct 7, 2022 at 11:56pm • 0 likes

Thank you. It isn't this, but your previous answer helped me to a solution. I realise the dropdown list was made up of numbers previously registered for call forwarding. If I remove/edit a number used for call forwarding, it also changes in the RingOut dropdown. Thank you

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales