Hello,
I am able to find the all of the DeviceID's assigned to an extension by calling this endpoint:
https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/device
I can then use these DeviceID's to place a call using my chosen device by calling this endpoint and supplying the DeviceID:
https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/telephony/call-out
My question:
How do I find the DeviceID of the RingCentral App?
https://www.ringcentral.co.uk/desktop-app.html
The /extension/~/extensionId/device EndPoint only returns the ID's for Softphones and Hardphones
Thank you
Has the status of this changed at all? It would be really useful for our users if we could expose the RC mobile app as a device for them.
Sorry, still no support for this because of the dynamic device id from WebRTC app.
I'd be interested in following this as well. I'm attempting an integration between RingCentral and another cloud system, and I've found that the users must have the RingCentral Phone app installed in order to present a deviceID to get a handle on and use MakeCall. If we're being pushed to use the new unified app, which doesn't have a deviceID, this is going to have a major impact on the way the company does business
Hello RingCentral,
With the latest email regarding the EOL of the RC Meetings app we are forced to switch the the RC unified app, has the issue regarding the lack of DeviceID been resolved?
Thank you
Unfortunately, the RC unified app still does not support device id. But I am not sure how this is related to the EOL of the RC Meetings app? Do you need the device id to make a call-out using API? Let me know your use cases.
Hi Phong,
Thanks for getting back to me, regarding how its related - I can see the next phase being the EOL of the RC phone app and a switch to the unified app. As we utilise the call-out API within our CRM we need device ID's to place the call using the correct device
Do the dev team have this on their road map?
We are aware of this and we are not going to sunset the RC Phone app any time soon. What is your account id or account name. I want to add your company to the request list so we have stronger push for this. Thanks
Thanks Phong, I will message my ID privately
This type of similar query is already in the forum.
For reference: https://forums.developers.ringcentral.com/questions/10052/callout-using-mobiledesktop-app.html
Hi @Phong Vu,
Ok, thanks for clarifying that
It's my understanding that the Softphone is slowly being phased out, and we are encouraged to switch to the RingCentral Desktop App https://www.ringcentral.co.uk/desktop-app.html
If we switch to the desktop app, this will render many functions of the API useless, am I right?
Will it ever be possible to use the CallOut EndPoint with the Desktop App?
Thank you
Unfortunately, right now the RingCentral desktop app and the RingCentral mobile app do not register their device id. Thus, you cannot get the device Id of those "phones".
I have not further info as when or if we are going to support this. But once I have the info, I will be more than happy to share with developers.
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