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How to answer calls in ringcentral embeded widget?

Tags: developer sandbox

Nov 22, 2022 at 7:12am • 2 replies • 0 likes

Tyler Ehrig

Hi all, I currently want to implement the ringcentral embeded widget to a project, so I started to test it with a project that is hosted on github, which is as follows: https://github.com/ringcentral/ringcentral-embeddable

I tried it and everything works perfectly, but I can't find how to answer an incoming call, I only see the option to hang up.

Where can I or what should I add to be able to answer the call without the need to install programs?, I want to answer the call in the same widget.

2 Answers

Phong Vu answered on Nov 22, 2022 at 12:00pm

@Embbnux Ji Any idea how he got that UI and stage?

Phong Vu answered on Nov 22, 2022 at 7:37am

Not sure how did you end up in that screen. It looks like the call was already answered or went to the voicemail.

For incoming call while ringing, you should see this screen instead.

Please try again and listen to the call to see if you could hear if the call is ringing, or goes to a voicemail etc.

Tyler Ehrig on Nov 22, 2022 at 9:08am • 0 likes

I tried it again and the call enters but don't appears the option to answer, just to hang on.

For example if I dial someone from the widget if he gets the call and can answer me, but if it is vice versa I get the call but I can not answer, only hang up.

I tested it again now on the web page: https://developers.ringcentral.com/embeddable-voice.html#:~:text=RingCentral%20Embeddable%20enables%20developers%20to%20quickly%20embed%20message%2C,by%20leveraging%20RingCentral%E2%80%99s%20expert%20design%2C%20security%2C%20and%20quality. and happend the same.

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