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ashikh-p-m10773 asked ashikh-p-m10773 commented

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In my account i have created permission for read call log and read call recording, now i need to get the production account then it asking to do more than 5 api calls to the required endpoints,but i am unable record a call as i am unable call in and out from sandbox account,can someone help me on this?
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Phong Vu avatar image
Phong Vu answered ashikh-p-m10773 commented
Hi Ashikh,

You can use the RingCentral softphone ( https://www.ringcentral.com/office/features/softphone/overview.html) to call and receive call from any phone number. When you want to record a phone call, simply click the Record button on the softphone to start recording.

Remember to switch the softphone to "sandbox" mode if you want to use it with your sandbox account.

Hope this helps!
+ Phong
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ashikh-p-m10773 answered
yes i had tried it, but when i am trying to call it's showing no funds,and i am tried from my phone and called to sandbox number it telling like number not exists
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Phong Vu avatar image
Phong Vu answered
Could it be your other phone number is an international number? I have never seen a "no funds" message so I am not sure what could be the reason. Another way to create test calls and recordings is to add some new users to your sandbox account ( https://service.devtest.ringcentral.com) and use different computers to launch the RingCentral softphone and making call between those computers. 
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Tyler Liu avatar image
Tyler Liu answered
Here is how you can setup the softphone in sandbox mode:  https://developer.ringcentral.com/library/getting-started.html#ConfigureDevEnvironment
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys