Jeff Grandjean avatar image
Jeff Grandjean asked Jeff Grandjean commented

Busy Lamp Fields showing as busy when not...

Having an issue today where extensions busy lamp fields are lit up indicating they are on a call even when they are not. It started with just one, but now it has progressed to all four user extensions. So now basically no one in my organization has any way of knowing if another user is free or on a call. I tried contacting support but obviously that achieved nothing. Wondering if any users in the community had experienced this or had any idea what it might be. I am using Poly VVX410 phones.

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scott-roesch avatar image scott-roesch commented ·

We are also having that issue. We are also having issues when someone is put on hold, it just disconnects.

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Jeff Grandjean avatar image Jeff Grandjean scott-roesch commented ·

That would seem to indicate its a larger issue than just my account. Although I will note I tested trying to put someone on hold and I did not have it disconnect.

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scott-roesch avatar image scott-roesch Jeff Grandjean commented ·

Our phones look normal this morning.

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