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Remove one guest with out blocking the whole domain

Tags: ringcentral app

May 5, 2023 at 5:54pm • 2 replies • 1 likes

Gaege Rivera - 1603

Is there a way to remove just one guest without blocking their entire domain?

1 Answer

Mary-Community_Moderator answered on May 8, 2023 at 9:42am

Hi @Gaege Rivera - 1603, you can remove a guest individually. Check the link below.
https://support.ringcentral.com/article-v2/removing-guests-invites-RingCentral-app-desktop-web.html?brand=RC_US&product=RingCentral_App_Desktop&language=en_US

Joe Cache on May 9, 2023 at 9:57am • 1 likes

Mary, if we did this on our old RCaccount managers and techs that we've added as guests, but no longer deal with - we'd be blocking the entire ringcentral.com domain. THAT is not an option - don't you think???

Mary-Community_Moderator on May 9, 2023 at 10:13am • 0 likes

Hi @Gaege Rivera - 1603 and @Joe Cache, I just heard back from the Product Team. To remove unwanted guests without blocking the entire domain, please submit a ticket to Tech Support, as they have access to it.

Joe Cache on May 9, 2023 at 10:18am • 2 likes

Why not just fix the code... ?!?

Then we don't have to bother support, and also not have to wait multiple days to get it done.

Let me open one now and see 'just' how long this will take... any guesses considering it's not a critical down issue?

Not happy about this one Mary. Can you poke a higher up in the Product Team to get this fixed? ;)

Mary-Community_Moderator on May 9, 2023 at 10:25am • 0 likes

@Joe Cache, We'll surface this with the Product Team and will work to get some feedback on this one.

Gaege Rivera - 1603 on May 8, 2023 at 9:53am • 0 likes

That was the old way of doing it but that feature has been removed and replaced with blocking the entire domain instead.

Mary-Community_Moderator on May 8, 2023 at 2:10pm • 0 likes

I am currently checking this with the Product Team.

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