Welcome to the RingCentral Community

Its January 2024 and we are still getting this error. Will this ever be fixed?

Having same issue, please resolve RC!

Hi Bruno!

Glad to hear we aren't alone. I agree about tech support! They finally determined it is a bug on their end and I just got an email stating it'll be resolved sometime in Q3 (outrageous). After 3 weeks and countless phone calls, screen sharing, and blaming us for not having everyone on the latest version, etc... It was wild. Worst tech support. I hope this helps even though it isn't the fix you were looking for :) I am sure you can tell by my "tone" I am quite bitter. Best of luck!

Trish

We also use click to dial. I am going to test that out today with manual vs click. Thanks for that!

Hi Trish,

I totally understand, our "tone" is getting there,

we use "click to dial" using the JavaScript SDK, technically you click a link to make ring out call,

seem that Call Monitoring stopped working when using that method but seem to work if the call is made manually via the RC phone app.

Nothing changed on our end and nothing changed on their end as per their documentation,

We'll see how it goes, thanks for your quick reply, I appreciate, I also glad to know we're not the only one with issue with Support, i was starting to take it personally ;)

Bruno

Hi @Trish Litterer 275, please try to toggle your permission on and off because it might be a system glitch.

Hi Mary! I did that several times.

Thanks!

Hi Trish,

We're experiencing similar issue which started about the same date as you, Tech support have not been helpful so far,

were you able to identify a fix or the culprit ?

Thanks!