question

Kim Oliveros avatar image
Kim Oliveros asked Phong Vu answered

Permission Error when accessing Recording from another account under the same company

Hi my team is currently developing an app that allows access to recordings of their users/agent after each support calls the app is still in sandbox the account Im using is a developer admin but for some reason I get this error

{
    "errorCode": "CMN-419",
    "message": "In order to call this API endpoint for another extension, one of the following permissions [ReadCallRecordings] have to be granted with extended scope to the authorized user.",
    "errors": [
        {
            "errorCode": "CMN-419",
            "message": "In order to call this API endpoint for another extension, one of the following permissions [ReadCallRecordings] have to be granted with extended scope to the authorized user.",
            "permissionsName": "ReadCallRecordings"
        }
    ],
    "permissionsName": "ReadCallRecordings"
}

I really don't understand whats happening here also I made sure that the app already has the necessary scope

1694959240450.png

But still no good no luck the issue still persists if I access a recording from a different ext under the same company.


Any idea what am I missing here?

developer sandboxcall recordingpermissions
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1 Answer

Phong Vu avatar image
Phong Vu answered

The authorized user must be a super admin user in order to access other user's call recordings.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys