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dave-iannuzzi12411 avatar image
dave-iannuzzi12411 asked ·

Send SMS from multiple extensions using RingCentral API

I have a web application that sends SMSs through RingCentral's APIs, but I am only able to sign in and to send SMSs with my account's main number. I would love to send SMSs from many of my extensions mainly to be able to send more SMSs. How can I choose the extension from which I send a SMS?
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atari800xl11757 avatar image
atari800xl11757 answered ·
Zapier will allow you to do this. You'd set up a different zap for each RC user. I'm using the catch hook for the http post triggers.
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Tyler Liu avatar image
Tyler Liu answered ·
You can login each extension to send SMS.
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Tyler Long - For us, we are unable to send from the main number. Our operator can send from the main number by selecting it when shes logged in the softphone, but the API doesnt seem to allow texting from the main number. Is there a way to make it available?
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For us, we are unable to send from the main number.
Are there any errors? API does allow you to specify a "from" parameter. If softphone allows you to do so, so does API.

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Using Zapier - this is what we I'm getting on the operator's account which does have access to the main number: 

"We had trouble sending your test through. Error: 
The app returned "Phone number doesn't belong to extension". It looks like your connected account doesn't have permission to complete this step. You should contact the administrator for your account and make sure you have the needed permissions."
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Thiago De Oliveira avatar image
Thiago De Oliveira answered ·

I also need help with the above issue in Zapier - any solutions here?

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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary answered ·

A RingCentral extension is the one which represents a user, in order to send SMS from different extensions as you want, you just require an access token for each extension or user.

You can do it following way:

If you are using a private app with password flow, you can bootstrap the system with static passwords for each extension. After the initial bootstrap you can use the refresh tokens to continue to receive active access tokens.

If you have end users with UI apps, your app can present an OAuth login interface to retrieve an access token for the user which afterwards can follow the use of refresh tokens . This will work with private and public apps.

reference of this answer here

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