Why can I not establish a connection with RingCentral server?

4 replies
4630 views

Hi,

We promoted application to production, but from time to time (I can say very often) we get a connection error:

"A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 199.255.120.210:443"

Could you explain me why?

Thanks!

PhongVu

Community Manager

It's hard to say what could be the cause of this problem.

Had this problem happened before when you test it on sandbox? Is the app now running on the same system (browser, OS, internet connection, firewall etc.)

Can you give more details of what type of authentication (password flow or 3-legged authentication), APIs you call from the app etc.

+ Phong

T