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RingCentral for Desktop (Windows) Office Integration/Add-In

Tags: integrations

Aug 24, 2015 at 8:56am • 3 replies • 0 likes

tom-@-qwlc

Unable to use RingCentral directly from MS Excel/Word via ribbon/toolbar; no indication of RingCentral add-in.

Clean install of v7.3.1.16173& restart on two different computers (Windows), one with Office 2010 and one with Office 2013.

The feature is still listed:

http://netstorage.ringcentral.com/ringcentralfordesktopcomparison.pdf
Microsoft Outlook Contacts - make calls, send faxes, send texts from within
Outlook (Windows)
Microsoft Office - send faxes from within Office applications (Windows)
http://www.ringcentral.com/office/features/desktop-apps/overview.html/
RingCentral for Desktop seamlessly integrates with Microsoft Office and Outlook applications, so you can call, text, or fax your contacts from within Office.**

3 Answers

benjamin-dean answered on Jan 12, 2016 at 3:10pm

Could you provide any error messages or additional information which could help our engineering team to better address this issue please?

tom-@-qwlc answered on Aug 24, 2015 at 10:07am

@Char.west: Thanks for that info. I agree; without public target dates for restoring the many missing features, I don't understand how they have a planned date for retiring classic Softphone (https://community.ringcentral.com/ringcentral/topics/when-will-the-legacy-softphone-be-retired)

@RingCentral Staff: Please speak to the above, specifically: Is your documentation and marketing simply untrue? (or outdated at best)

Thanks,

Tom

char.west answered on Aug 24, 2015 at 9:26am

When I checked on this same issue a while back the representative told me that it was not included in the newest updates. Can't believe how downhill and backwards they are going.

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