question

zubayr-kamal15419 avatar image
zubayr-kamal15419 asked ·

App error: Numbers not showing anymore



Customers numbers are not showing anymore. Instead I see the name of the group for every entry. When I press 'i' only then do I see the actual number that called
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saadetswift16514 avatar image
saadetswift16514 answered ·
Hey Zubayr, please contact Support so that they can look into this. It's odd behavior.
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george-gary10193 avatar image
george-gary10193 answered ·
Hi Zubayr,

I am the Product Manager for the Configurable Call Queue Display feature.   I logged into your account and saw the display settings for the ICE queue are configured as 'Phone Number Name' and 'None'.   Please change the display settings to "CallerID Name" to see the incoming caller's name and "CallerID Number" to see the incoming caller's number.   Best- 
George 
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