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RC receiving call glitch

Tags: call handling

Oct 7, 2019 at 11:46am • 4 replies • 0 likes

ryan-zucker

I have a RC glitch where my phone will ring, but when I answer the call the "receiving call" screen doesn't go away. I can hear the person calling, but the phone continues to ring, and the call drops after about 30 seconds.

4 Answers

kellie-babb answered on Oct 7, 2019 at 4:15pm

Hi Ryan,

Thank you for the additional information. Since the issue occurs with calls to the hotline I am going to have to gather more information to pull up the account. Can you please send your RingCentral number + extension and the hotline number to community.support@ringcentral.com?

Thank you,
Kellie Babb

ryan-zucker answered on Oct 7, 2019 at 1:22pm

Hi Kellie,

I operate out of two phone lines, one being a hotline that our clients can call in to. It seems to only happen when I receive calls for the hotline. So far, when I'm receiving calls to my main line, I don't have this glitch. I'm using the desktop app as well.

Thanks,
Ryan

kellie-babb answered on Oct 7, 2019 at 12:49pm

Hello Ryan, thank you for reaching out to us. I have a couple starting questions for you to get us moving in the right direction.
Does this happen intermittently or with every phone call?
Are you using the mobile app or the desktop app when this occurs?

I hope you have a great day!

Thank you,
Kellie Babb

teresa-habeck answered on Oct 7, 2019 at 12:35pm

Glad you mentioned this, I have experienced the same thing but just thought it was something is was doing wrong.

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