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Team member images are broken.

Tags: message

Nov 2, 2019 at 12:29pm • 5 replies • 0 likes

jason-wilkins

I am using Version: 19.10.2 (E. 5.0.10) Build: 144 (rev. 9ff98ad). Where the images used to show for other members in a Team conversation, they now show as broken image links. I have restarted both my workstation and the application. Is this a setting I need to change?

5 Answers

Jenn-Community_Moderator answered on Mar 4, 2020 at 2:45pm

Hi Jason!

Can you confirm if you disable the Advance Security of our network?

Thanks!

jason-wilkins answered on Mar 4, 2020 at 1:46pm

I do not know what that means.

jason-wilkins answered on Jan 31, 2020 at 7:45am

I never did get a resolution, but I did find out that the issue is with my internet provider. When I disable wifi and use my phone as a hotspot for connectivity, everything is fine.

My internet provider is Xfinity (Comcast).

denise-foley answered on Jan 31, 2020 at 5:57am

Did you ever get a resolution on this? Mine is also broken. I can't see images on Mac app but I can send them. I can't send them on my phone app but I can see them. My avatar is broken on both.

Jessica-Community_Moderator answered on Nov 6, 2019 at 10:01am

Hey Jason,

This isn't a setting, something's broken that needs fixing! Please contact support for troubleshooting help!

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