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Has there been any resolution to this? Now that the old app is being decommissioned and users will need to use the integrated one, we need this now more than ever for compliance reasons.
We tried to co-ordinate this previously with our account manager, they sent us round in circles and it was never progressed. We are going to have to raise this again, as having Glip available is an IP issue for us.
You really need to make this easier for your customers to turn off. Understand you want to push the service, but we are paying for the platform and should be able to choose which bits we require.
Hi, yes, our account manager sent the request to someone called "Account Manager from our specialist Signature department" (no idea what this is) be he did action it and said it will be complete on Wednesday 7th April. I'm not sure why it takes so long, but clearly its something that lots of people are requesting if there is a 3 week wait. I'll let you know if all has gone to plan on the 8th.
Hi Michael, please coordinate this with your Account Manager.
Thanks Mary. I'll do that.
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